Level Support
6 days ago
About the Job: Level Support - TM (Taguig) Work setup: Onsite | Day shift 8am to 5pm or 9am to 6pm Start Date: ASAP Job Responsibilities: Handle support issues from Nessus customers via web-to-case, voice, and chat channels. Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge base. Utilize the Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes. Analyze and advance complex technical issues to support team. Ensure customer feedback is properly channeled into Product Management and Research & Development. Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with the support team to get the content added so it can be reused. Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations Requirements: A bachelor's degree or associate degree is preferred but not required. Minimum of 2 years experience in supporting a tech program. Experience in managing a team of 10 to 12 TSRs. Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration, security, and Active Directory. Demonstrated leadership/people manager skills; the ability to take the lead in making improvements and resolving issues.
-
Level Support
3 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the Job: Level Support - TM (Taguig) Work setup: Onsite | Day shift 8am to 5pm or 9am to 6pm Start Date: ASAP Job Responsibilities:Handle support issues from Nessus customers via web-to-case, voice, and chat channels.Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge...
-
Level Support
3 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeWork setup: Onsite | Day shift 8am to 5pm or 9am to 6pmStart Date: ASAP | BGC, TaguigJob Responsibilities: Handle support issues from Nessus customers via web to case, voice and chat channels.Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge base.Utilize Tenable Salesforce...
-
Level Support
7 days ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Job: Level Support - TM (Taguig) Work setup: Onsite | Day shift 8am to 5pm or 9am to 6pm Start Date: ASAP Job Responsibilities: Handle support issues from Nessus customers via web-to-case, voice, and chat channels.Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge...
-
Level Support
1 week ago
Taguig, Philippines TASQ Staffing Solutions Full timeWork setup: Onsite | Day shift 8am to 5pm or 9am to 6pmStart Date: ASAP | BGC, TaguigJob Responsibilities: Handle support issues from Nessus customers via web to case, voice and chat channels.Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge base.Utilize Tenable Salesforce...
-
Level 2 IT Support Engineer
5 days ago
Taguig, National Capital Region, Philippines IT BY DESIGN Full timeLevel 2 IT Support Engineer (MSP Environment) Location: Taguig, BGC Work Setup: 100% Onsite Shift: Night ShiftWhat You'll DoTroubleshoot and resolve escalated server, network, endpoint, and Microsoft 365 issues.Manage Active Directory, user provisioning, and group policy configuration.Configure and maintain DNS, DHCP, and firewall settings for client...
-
Level 2 IT Support Engineer
5 days ago
Taguig, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱900,000 - ₱1,200,000 per yearHUSTLE IN BGC, LUNCH IS ON US Free lunch every day, plus extra treats to help you grow, earn, and save more TECHNO-CODED PERKS – Enjoy these BenefitsComprehensive day 1 HMO including 10K medical reimbursementAdditional HMO coverage for your dependent + dental coverageFree lunch meals, plus Monday breakfasts and Friday treatsPsychiatric sessions included...
-
Level Support
1 week ago
Taguig, Philippines TASQ Staffing Solutions Full timeJD | Level Support - TM Our most successful candidates will have A bachelor's degree or associate degree is preferred but not required. Minimum of 2 years experience in supporting a tech program. Experience in managing a team of 10 to 12 TSRs. Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system...
-
Level Support
1 week ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Job: Level Support - TM (Taguig) Work setup: Onsite | Day shift 8am to 5pm or 9am to 6pm Start Date: ASAP Job Responsibilities: Handle support issues from Nessus customers via web-to-case, voice, and chat channels.Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge...
-
IT Helpdesk Support- Level 1
5 days ago
Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱460,800 per yearAs a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.Location: BGC Corporate center, 30th Street corner 11th Avenue, Bonifacio Global City, Taguig CityJob Description:Respond to and resolve incoming IT...
-
Level Support
1 week ago
Taguig, Philippines TASQ Staffing Solutions Full timeJD | Level Support - TM Our most successful candidates will have A bachelor's degree or associate degree is preferred but not required. Minimum of 2 years experience in supporting a tech program. Experience in managing a team of 10 to 12 TSRs. Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system...
