Technical Support Expert

3 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

Job Title: Technical Support Expert

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  • An IT Senior Support Specialist handles escalated tickets from Level 1 and 2 support, focusing on complex technical issues involving hardware, software, and network systems.

  • The ideal candidate has strong troubleshooting skills, experience in enterprise IT environments, and the ability to work independently while collaborating with remote teams.

Responsibilities:

  • Respond to and resolve support tickets involving advanced workstation, laptop, and peripheral issues, operating system errors and application-level problems, network connectivity and configuration issues (LAN/WAN, VPN), Microsoft 365 and cloud-based service issues.

  • Perform in-depth troubleshooting and root cause analysis for recurring or complex incidents.

  • Support and maintain Active Directory user accounts, permissions, and group policies.

  • Assist with software deployments, system imaging, and patch management.

  • Collaborate with onshore IT teams to resolve cross-functional or infrastructure-related issues.

  • Document solutions and contribute to the internal knowledge base.

  • Ensure compliance with IT policies, procedures, and security standards.

  • Provide remote support using tools such as RDP, Teams, or other remote access platforms.

  • Participate in system maintenance tasks and support operational systems such as telephony and office equipment.

Required Qualifications and Experience:

  • Bachelor's degree in Information Technology or a related field, or equivalent work experience.

  • Minimum 5-7 years of experience in IT support, including at least 1 year handling Level 3 or complex technical issues.

  • Strong knowledge of Windows OS, Microsoft 365, and basic networking concepts.

  • Experience with Active Directory, user provisioning, and endpoint management.

  • Familiarity with ITSM platforms (preferably ServiceNow) and ticketing workflows.

  • Excellent troubleshooting and problem-solving skills.

  • Strong written and verbal communication skills in English.

  • Ability to work independently and manage multiple priorities in a remote team environment.

Preferred Qualifications:

  • Microsoft certifications (e.g., MS-900, AZ-104, or equivalent).

  • ITIL Foundation certification.

  • Experience with scripting (PowerShell, batch) or automation tools.

  • Exposure to cloud environments (Azure, AWS).

  • Experience in healthcare, finance, or other regulated industries.

Key Skills:

  • Advanced technical troubleshooting.

  • Proficiency in Microsoft 365 and Windows environments.

  • Strong documentation and organizational skills.

  • Excellent customer service and interpersonal communication.

  • Ability to prioritize and resolve issues efficiently.

  • Familiarity with remote support tools and multi-line phone systems.

Seniority level:

  • Not Applicable.

Employment type:

  • Full-time.

Job function:

  • Information Technology.

Industries:

  • Technology, Information and Internet.

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