Technical Support Specialist for Data Operations

4 days ago

Taguig, National Capital Region, Philippines beBeeData Full time
Job Description

We are seeking a highly motivated Technical Support Specialist to join our Data Operations team. As a key member of the team, you will play a crucial role in ensuring seamless operations and exceptional user experiences.

Your primary responsibility will be to oversee and support critical regular ETL processes from data extraction to publication in live databases. You will work closely with the engineering team to create and follow support and recovery documentation for automated workflows, interpret and support workflows created using proprietary tools, monitor mission-critical processes, and proactively communicate with vendors and internal stakeholders for process maintenance and troubleshooting.

Required Skills and Qualifications
  • Bachelor's Degree in Computer Science, Information Technology, or equivalent.
  • Excellent time and task management abilities.
  • Strong analytical and problem-solving skills.
  • Ability to read and interpret technical documentation.
  • Business-level written and verbal English communication skills.
  • Experience interacting with clients/stakeholders/vendors/colleagues remotely via phone, email, or IM.
  • Familiarity with scripting/programming, databases, data transfer, data manipulation, ETL processes, command line operating systems, finance/investing.
Benefits

We offer a competitive compensation package that includes health insurance, retirement savings plans, paid time off, and a discounted employee stock purchase program. Our employees enjoy flexible work accommodations, a global community dedicated to volunteerism and sustainability, and career progression planning with dedicated time for learning and development.

About Us

We are a leading provider of financial data and software solutions, serving over 8,200 global clients, including tens of thousands of individual users. Our platform delivers comprehensive and connected content, flexible workflow solutions, and client-centric specialized support. We celebrate diversity of thought, experience, and perspective, and are committed to sustainable growth and excellence in all aspects of our business.

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