Service Excellence Associate

1 day ago


Iloilo City, Western Visayas, Philippines Neksjob Full time

Neksjob is seeking a highly skilled Service Excellence Associate to join our team. This role involves handling large volumes of customer calls and providing exceptional support to ensure customer satisfaction.

Job Summary

As a Service Excellence Associate, you will be responsible for:

  • Providing prompt and accurate responses to customer inquiries
  • Resolving customer complaints in a timely and professional manner
  • Upselling and cross-selling products or services to meet customer needs

Requirements

To succeed in this role, you must possess the following qualifications:

  • At least 18 years old
  • High school graduate or equivalent
  • Excellent English communication and interaction skills
  • Prior BPO experience is preferred
  • Able to work flexible schedules

Benefits

We offer a comprehensive benefits package that includes:

  • Bigger basic pay with skills premium pay
  • HMO coverage for employee and up to 5 dependents
  • Quarterly appraisals and monthly performance incentives
  • Up to 30 days paid leaves with up to 21 days convertible to cash
  • Non-taxable meal and transportation allowance
  • Night differential
  • Group life insurance
  • Onsite clinic and free emergency medicine
  • Wellness programs

About Neksjob

Neksjob is a dynamic company dedicated to providing exceptional customer service. We are committed to fostering a positive work environment and offering opportunities for growth and development.



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