Help Desk Specialist

4 days ago


Manila, National Capital Region, Philippines Wing Assistant Full time

Wing Assistant is on an exciting mission to redefine the future of work for companies worldwide.

We are looking to be the one-stop shop for companies that are looking to build world-class teams and place their operations on autopilot.

In this role, you will provide technical support to customers via phone, email, and chat, troubleshoot IT issues, and assist in the onboarding process.

Duties and Responsibilities:

  • Troubleshoot IT issues such as login problems, password resets, and remote access issues.
  • Provide tech support via phone, email, and chat.
  • Assist in the onboarding of customers onto our platform by creating walkthrough workflows and FAQs.
  • Document customer interactions in our CRM and keep records up to date.
  • Use our ticket system to track service requests and customer feedback.

Requirements:

  • At least 1 year proven experience as a Technical Support Representative.
  • Excellent English communication skills, both written and verbal.
  • Solid organizational and time management skills.
  • Tech savvy and familiar with current technologies such as desktop sharing, cloud services, CRM, and VoIP.

Benefits:

  • Health Insurance (HMO).
  • Performance Incentives.
  • Job Security and Stability.
  • Paid Training.
  • Inclusive Culture.
  • Upskilling Opportunities.
  • 100% Work-From-Home.
  • Exceptionally Supportive Team.
  • Opportunities for Career Growth.


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