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Telecommunications Help Desk Specialist

1 week ago

Manila, National Capital Region, Philippines Pilipinas Teleserv Inc. Full time
About the Role

We are seeking a skilled and experienced Telecommunications Help Desk Specialist to join our team at Pilipinas Teleserv Inc.

In this role, you will be responsible for providing comprehensive technical support to customers via phone, email, and chat.

  • You will troubleshoot and resolve technical issues in a timely and professional manner.
  • Maintain accurate and up-to-date records of customer interactions.
Requirements
  • Must have a graduate or undergraduate degree from any Bachelor's Degree program.
  • Proficiency in both English and Filipino languages is required.
  • Excellent communication and problem-solving skills are essential.
  • Ability to work in a fast-paced environment with multiple priorities.