Strategic Client Liaison

7 days ago

Tanauan, Calabarzon, Philippines beBeeRelationship Full time ₱480,000 - ₱504,000
Account Lead Position Overview\

This role is a critical part of our organization, responsible for leading direct video interactions with international clients. The Account Lead will coach and develop a high-performing team of virtual assistants, shape the future of our proprietary software through hands-on testing, and build lasting partnerships with clients across global markets.

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  • Lead engaging video calls with international clients to ensure seamless communication and collaboration.
  • Guide new clients and assistants through smooth onboarding experiences to facilitate their integration into our team.
  • Handle support matters with a solutions-first approach, providing timely assistance to address client concerns and issues.
  • Turn client feedback into actionable improvements to enhance our services and products.
  • Built strong, lasting client relationships through proactive communication and regular updates.
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  • Coach assistants to deliver exceptional services by providing ongoing training, coaching, and feedback.
  • Create personalized growth plans for team members to help them reach their full potential.
  • Foster a culture of knowledge sharing and innovation within the team, encouraging collaboration and idea exchange.
  • Track and celebrate performance wins to recognize individual and team achievements.
  • Turn challenges into learning opportunities to promote personal and professional growth.
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  • Test-drive new features in our proprietary software to identify areas for improvement and provide strategic feedback for product enhancement.
  • Contribute to the development of standard operating procedures to ensure efficiency and consistency in our operations.
  • Pioneer new ways of delivering value to clients through innovative solutions and services.
\Requirements and Qualifications\
  • Excellent English communication skills (written and verbal) are essential for daily collaboration with global teams.
  • 1-2 years leadership experience, with a proven track record of managing teams and driving results.
  • 1-2 years of account management or client experience, with a focus on building strong relationships and delivering exceptional service.
  • A tech-savvy mindset with quick learning abilities to adapt to new tools and technologies.
  • Natural talent for building relationships through video calls, with excellent communication and interpersonal skills.
  • A 'get it done' attitude with creative problem-solving skills to overcome obstacles and achieve goals.
\Benefits and Perks\
  • Fixed monthly salary + allowances to provide financial stability and security.
  • HMO coverage to ensure access to quality healthcare and wellness programs.
  • Paid Time Off to recharge and maintain work-life balance.
  • 13th months pay as a token of appreciation for dedication and hard work.
  • Government benefits (SSS, PhilHealth, PAG-IBIG) to support employees' financial well-being.
  • 9 PM - 6 AM shift, subject to change to meet business needs.
  • 2-week comprehensive training provided to equip employees with the skills and knowledge needed for success.
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  • As a startup focused on growth, we encourage internal mobility and skill development to help employees advance their careers.
  • Successful Account Leads often have opportunities to explore roles in Team Management, Operations, Client Success, Training & Development, and Project Management.
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