Remote Technical Support Specialist

5 days ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Overview

We are seeking skilled professionals to provide technical assistance and support for a variety of clients. In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements

Must be 18 years or older

Have a high school diploma or equivalent

Previous call center experience

Work from home experience

Strong command of the English language

Typing speed of 20+ WPM

High speed internet connection

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Familiarity with Windows operating systems

Skilled in troubleshooting and follow-up

Able to multitask and self-manage effectively

Excellent interpersonal skills

Benefits

Our compensation package is designed to be competitive and to grow with you over time. We offer a variety of benefits and incentives to support and reward our team members.

  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Disinfection practices and wellness initiatives
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
Working Conditions

This job operates in a professional office environment. The role is largely sedentary and requires sitting or standing for long periods while using a computer and headset. The employee may occasionally move about the office and lift up to forty (40) pounds.

Terms of Employment
  • Must be authorized to work in the country where the job is based.

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