Remote Technical Support Analyst

2 days ago

Baguio City, Cordillera, Philippines beBeeSupport Full time ₱4,000,000 - ₱6,500,000
Technical Support Specialist Job Description

Provide timely and accurate technical support to clients via phone, email, and instant messaging. Document incidents and requests accurately into the ITSM system.

Monitor tickets generated by monitoring systems for critical infrastructure problems; perform troubleshooting to diagnose issues, and escalate issues following proper escalation procedures.

  • Provide exceptional customer service to all clients.
  • Proactively support and maintain effective user relationships by educating clients on system operations and applications.
  • Utilize the knowledge base to research, resolve, and respond to incidents and requests received in a timely manner.

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