Remote Technical Operations Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱500,000 - ₱900,000
Job Overview

We are seeking a Technical Operations Specialist to provide remote helpdesk support to our affiliate employees. The ideal candidate will have experience in IT Helpdesk or technical support roles and possess strong understanding of computer hardware, software, and network.

Key Responsibilities
  • End User Support: Provide timely and effective assistance to end-users via phone, email, or remote desktop sessions.
  • Technical Support: Troubleshoot and resolve technical issues related to Microsoft Windows, MacOS, Android, and iOS devices, as well as Microsoft 365 applications.
  • Network Support: Assist with network maintenance, upgrades, and modifications to ensure seamless connectivity and data security.
  • Collaboration Tools: Support the use of ConnectWise Automate for remote desktop access and SentinelOne for endpoint security.
Requirements
  • Proven experience in IT Helpdesk or technical support role.
  • Strong understanding of computer hardware, software, and network.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication and interpersonal skills.

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