Remote Technical Support Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱25,000 - ₱45,000
Job Overview

We are seeking skilled technical support representatives to provide remote assistance and troubleshooting services for various clients.

This role involves responding to technical inquiries, resolving hardware, software, and connectivity issues, and guiding users through solutions with patience and professionalism.

Candidates must have prior call center experience, reside within a reasonable distance from our office, and possess strong English language proficiency.

The ideal candidate will be able to multitask, self-manage effectively, and possess excellent interpersonal skills.


Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions

Ideal Candidate & Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems

Benefits & Opportunities

This role offers a competitive compensation package, health coverage, and opportunities for growth and development.

We strive to create a supportive and inclusive work environment that fosters collaboration and innovation.

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