Technical Support Specialist

17 hours ago

Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time $50,000 - $80,000

Are you looking for a career that combines technical expertise with exceptional customer service? Jobgether is seeking a talented Customer Support Specialist to join our remote team

About the Role

We are looking for a dedicated and highly skilled individual to provide top-tier support to our customers. As a key member of our team, you will be responsible for delivering exceptional technical and functional support to ensure our customers receive the best possible experience.

Your primary responsibilities will include:

  • Providing timely and effective resolutions to customer queries related to product configuration, reporting, and integrations.
  • Assisting in defining and maintaining performance standards, including SLAs and best practices for ticket handling.
  • Collaborating with internal teams to enhance support processes and technical troubleshooting.
  • Maintaining up-to-date knowledge of new product features and API integrations.
  • Acting as an escalation point for complex customer issues, offering guidance and resolution strategies.
Requirements

To succeed in this role, you will need:

  • 3-5 years of experience in technical support or customer service within banking, fintech, or core banking software.
  • A strong understanding of APIs, payments integrations, and best practices in technical support.
  • Knowledge of accounting principles is a plus.
  • Experience with customer support software (ideally Zendesk) and SLA/KPI management.
  • A proactive approach to continuous improvement and process optimization.
  • Strong analytical and problem-solving skills.
  • The ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Experience working remotely and collaborating across functions.
  • Proficiency in English and expertise in MS Excel.
What We Offer

We offer a range of benefits to support your growth and well-being, including:

  • A competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.
  • The opportunity to work with cutting-edge technology and products.
  • A flexible and remote work arrangement.

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