Administrative Coordinator

1 day ago

Marikina City, National Capital Region, Philippines beBeeDental Full time ₱360,000 - ₱468,000

Coordinating Dental Care Specialist

We are seeking a highly organized and communicative Coordinating Dental Care Specialist to join our team. The ideal candidate will play a pivotal role in ensuring seamless patient care and coordination.

This position requires exceptional organizational skills, clear communication, and a patient-focused approach to manage treatment plans and provide administrative support.

Key Responsibilities:

  • Schedule and coordinate treatment appointments and follow-up visits, optimizing the use of office resources.
  • Clearly communicate treatment details to patients, addressing any questions or concerns.
  • Serve as the main point of contact for patients regarding their treatment plans and procedures.
  • Provide patients with pre-treatment and post-treatment instructions, ensuring they understand and follow guidelines.
  • Address patient inquiries and concerns promptly and professionally through phone, email, or online chat.
  • Manage and update patient appointment schedules, ensuring timely and efficient treatment progression.
  • Confirm appointments and assist with rescheduling or cancellations as needed.
  • Coordinate with dental professionals to ensure smooth workflow and availability.
  • Maintain and update electronic patient records, treatment plans, and administrative documents using dental practice management software or electronic health record (EHR) systems.
  • Ensure compliance with patient privacy regulations and maintain confidentiality of patient information.
  • Verify patient insurance coverage, benefits, and pre-authorizations for treatments.
  • Assist patients with understanding their financial obligations.
  • Work with billing departments to ensure accurate and timely processing of insurance claims and patient payments.

Qualifications:

  • A degree in Healthcare Allied Course or Dentistry is preferred.
  • At least 1 year experience in dental or healthcare setting is required.
  • Knowledge and understanding of dental procedures and ability to educate patients is essential.
  • Familiarity with dental practice management software and EHR systems is necessary.
  • Excellent written and verbal communication skills are required.
  • Excellent customer service skills are necessary.
  • Strong critical thinking, analytical, research and organizational skills are required.
  • Typing speed of >45 words per minute is preferred.
  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint, working with dual screens, and general computer literacy is necessary.
  • Able to handle multiple tasks and shifting priorities is required.
  • Willingsness to work onsite and in shifting schedules is desired.

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