Virtual Assistance Manager

2 days ago

Manila, National Capital Region, Philippines beBeeRetention Full time ₱475,200 - ₱504,000
Job Title: Client Retention Lead

This critical role plays a pivotal part in driving client satisfaction and loyalty for our virtual assistance services.

  • Lead engaging video calls with international clients
  • Guide new clients and assistants through smooth onboarding experiences
  • Handle support matters with a solutions-first approach
  • Turn client feedback into actionable improvements
  • Build strong, lasting client relationships through proactive communication
Team Development and Coaching:
  • Coach assistants to deliver exceptional services
  • Create personalized growth plans for team members
  • Foster a culture of knowledge sharing and innovation
  • Track and celebrate performance wins
  • Turn challenges into learning opportunities
Tech & Innovation Leadership:
  • Test-drive new features in our proprietary software
  • Provide strategic feedback for product enhancement
  • Create and optimize standard operating procedures
  • Pioneer new ways of delivering value to clients

The ideal candidate should possess exceptional problem-solving abilities, strong emotional intelligence and empathy, advanced organizational and multitasking skills, ability to thrive in fast-paced environments, excellent documentation and process improvement skills, proactive communication style, adaptability and resilience, and tech-savvy with quick platform adoption skills. Requirements include:

  • 1-2 years of leadership experience in BPO/customer service environment
  • 1-2 years of client-facing account management experience
  • Proven track record in team development and coaching
  • Strong English communication skills (written and verbal)
  • Experience in performance management and metrics tracking
  • Background in virtual team management (preferred)

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