Exceptional Customer Experience Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time $35,000 - $55,000
Job Description

The Customer Service Consultant role is a crucial position within our organization, responsible for delivering exceptional service to our customers. This involves various activities to ensure customer satisfaction and smooth execution of the end-to-end shipment lifecycle by building strong relationships with customers.

This includes acting and communicating proactively to keep customers informed of any issues or changes, addressing root causes, and seeking continuous improvements. The consultant must also be able to work independently and assist the team in realizing goals and standards while sharing knowledge and best practices.

Key Responsibilities:

  • Customer channel management
  • Case Management
  • Customer onboarding and relationship management
  • Contract and dispute management
  • and more.

The Customer Service Consultant will work closely with other teams to provide services to customers once they are onboarded into our environment. This may include handling customer inquiries, resolving issues, and providing proactive support to ensure customer satisfaction.

About this role:

  • Good exposure to logistics and/or shipping industry
  • Experience in handling Customer Service transactions/processes as well as liaising with origin and destination offices is preferred.
  • Proficiency in Microsoft Office applications is a plus.

We are looking for a highly skilled and experienced professional who can deliver exceptional customer service and contribute to the success of our organization.

Required Skills and Qualifications:

  • Good verbal and written English skills
  • Good business knowledge/process understanding to provide value add to the customers through effective business solutions
  • Ability to work under pressure and fast-moving environment
  • Strong service mindset with a sense of urgency
  • Able to multitask effectively
  • High attention to detail, critical thinker
  • Team player, skilled in coordinating and able to work in a diverse team
  • Agile and able to make independent decisions upon delegation

Benefits:

We offer a competitive compensation package, opportunities for growth and development, and a collaborative and inclusive work environment.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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