Providing Exceptional Client Experiences

4 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time
Client Support Specialist

We are seeking a highly skilled Client Support Specialist to join our team. This individual will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeding their expectations.

Job Description
  • Handle incoming client calls and queries via web portal and emails, providing resolution or setting client expectation for follow-up during the initial client call.
  • Analyze, track, and communicate updates and resolutions to clients in a timely manner and within query management expectations.
  • Prioritize and follow partner concern procedure on critical service disruption issues and maintain accurate case management information and categorization.
  • Pro-actively monitor and provide timely response to clients by coordinating and collaborating with various internal teams: product management, relationship management, technology, application development, and business management teams.
  • Coordinate and distribute client notifications with relevant business and management approval to inform of system downtimes, service disruptions, or proactive client outreach.
Requirements
  • Minimum of 4 years of related experience.
  • Bachelor's degree preferred or equivalent experience.
  • Superb communication (verbal and written) in English.
  • Good interpersonal and listening skills.
  • Experienced in Customer services and problem-solving skills.
  • Excellent decision-making skills, especially in a high-volume environment requiring quick resolution.
Benefits
  • Competitive compensation package.
  • Comprehensive health and life insurance and well-being benefits.
  • Pension/Retirement benefits.
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support physical, financial, and emotional well-being.
What We Offer
  • A dynamic and supportive team environment.
  • Ongoing training and development opportunities.
  • The chance to make a real impact at our organization.

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