Customer Experience Specialist

5 days ago

Manila, National Capital Region, Philippines beBeeCustomerCare Full time
Job Description

The primary role of a Customer Care Specialist is to serve as the main point of contact for customer inquiries, ensuring a seamless and effortless experience. This involves providing expert support, ownership, accountability, and responsiveness to meet customer needs.

This position requires a high level of technical knowledge and ability to navigate various corporate systems and platforms. The ideal candidate will possess strong communication skills, be able to work effectively in a dynamic team environment, and demonstrate a passion for process improvement.

Responsibilities include handling customer escalations, resolving issues related to order shipment, and collaborating with internal teams to ensure timely delivery of products and services.

Required Skills & Qualifications
  • 4 Year College Degree
  • Two years of professional customer care experience preferred
  • Strong communication/interpersonal & organizational skills
  • Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute
  • Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
  • Basic to Intermediate Excel Skills preferred
  • Experience with Oracle &/or SAP (or other ERP systems)
  • Experience with CRM platforms such as Salesforce or Microsoft Dynamics preferred.
  • Experience navigating and utilizing corporate websites & eCommerce platforms
  • Demonstrated mechanical or technical aptitude preferred
  • Demonstrated patience and approachability with other team members
  • Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
  • Able to show situational adaptability and resourcefulness
  • Strong ability to manage daily workload
Leadership Competency
  • Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
  • Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Manages Conflict – Handling conflict situations effectively, with a minimum of noise.
  • Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

  • Customer Experience Specialist

    1 day ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,200,000

    Job Title: Customer Experience SpecialistAbout the Job:We are seeking a skilled CUSTOMER EXPERIENCE SPECIALIST to join our team. The ideal candidate will have excellent communication skills, be analytical and detail-oriented, and possess the ability to work independently with minimal supervision.In this role, you will conduct transaction monitoring of...

  • Customer Experience Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱600,000 - ₱1,200,000

    Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team. This role is responsible for delivering exceptional customer service through various communication channels, including email, chat, and phone.The ideal candidate will have experience in billing, troubleshooting, and account management, as well as the ability to...

  • Leads Gen Specialist

    10 hours ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    OverviewCareer Opportunities with Compass Experience LabsA great place to work.Careers At Compass Experience LabsCurrent job opportunities are posted here as they become available.At Compass, we partner with businesses to determine their needs and provide customized customer care solutions. Our mission is simple: consistently deliver experiences that enhance...

  • Customer Experience Accounting Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Guesty Full time

    Guesty is looking for a tech-savvy accounting specialist to join our customer solutions team.Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a...

  • Customer Experience Expert

    1 day ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000

    We are looking for a professional to provide top-notch support to our customers. As a Customer Support Specialist, you will be the key contact for dealing with customer inquiries and resolving any technical issues they may have.Responsibilities:Provide fast and personalized support to customers via phone, email, or video callWork on a ticket system to ensure...

  • Customer Experience Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Unistar Credit and Finance Corporation Full time

    The Compliance Associate is responsible for conducting all necessary government compliance submissions by coordinating with the concerned personnel, internal departments, or government agencies.Expected Start Date: 09/18/2023Duties and ResponsibilitiesSupports the Regulatory Compliance Department with respect to ALL BIR compliance requirements of the...

  • Customer Experience Specialist

    5 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time

    Customer Experience ExpertJob Description:We are looking for a skilled and results-driven Customer Experience Expert to join our team. In this vital role, you will focus on building strong relationships with our customers by addressing their concerns, providing solutions, and ensuring a high-quality customer experience.Key Responsibilities:Engage with...

  • Customer Experience Specialist

    1 day ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱250,000 - ₱350,000

    Customer Service RepresentativeThis role involves providing excellent customer service by responding to queries, resolving issues and following up with customers to ensure full resolution. The ideal candidate will have strong communication skills, be able to work in a fast-paced environment and possess a willingness to learn and develop their skills.Key...

  • Customer Experience Specialist – Japanese Speaker

    10 hours ago

    Manila, National Capital Region, Philippines Agoda Full time

    OverviewCustomer Experience Specialist – Japanese Speaker (Yokohama, requires relocation to Yokohama)Location: Yokohama, JapanAbout AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and properties worldwide, plus flights,...

  • Customer Experience Specialist

    16 hours ago

    Manila, National Capital Region, Philippines beBeeHospitality Full time ₱250,000 - ₱500,000

    Job Description">The Waiter/Waitress is responsible for assisting the Outlet Supervisor with the administration and operation of the outlet to achieve excellent performance and customer satisfaction.This role will involve working in a fast-paced environment, providing exceptional service to guests, and ensuring that all food and beverage standards are...