Technical Support Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱500,000
Job Description

As a technical support specialist, you will be responsible for providing top-notch support to clients in a fast-paced 24/7 environment. You will work closely with the technical escalation and service delivery teams to ensure timely resolution of client issues.

The ideal candidate will have a strong understanding of cloud technologies, primarily Azure and M365. They should also be keen to learn and develop their career in IT as they will be joining a team where there is a high focus on continued improvements, collectively and individually.

Required Skills and Qualifications:
  • Infrastructure Support: Active Directory, Azure Active Directory Premium (MFA, Conditional Access, Licensing), Windows Server Admin(2012 or later), Exchange server admin(2016 or later)
  • Cloud Technologies: M365–Exchange online, ODfB, Teams, Microsoft Endpoint Manager(Microsoft Intune/EM&S)
  • Customer Focus: Understand a range of different customer environments, Communicate with customers at various levels of an organisation, Able to troubleshoot and resolve complex issues
  • Good Knowledge of Tools and Applications: ServiceDesk, Monitoring Reporting/Tool
Benefits:
  • Base salary starts at Php 100K
  • 25 days paid leave
  • Flexible work setup
  • HMO & other government benefits
Others:

Self-motivated, but also able to ask for help, as needed, from within the team and outside the teams for successful case resolution.

Good numeracy skills and exceptional communication skills.

Analytical: great attention to detail to ensure consistent improvement in the quality.

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