Expert Technical Customer Support Professional

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeCloudAdvisor Full time $90,000 - $120,000
Technical Support Engineer Position

This is a critical technical role that requires experience and expertise in customer-facing positions.

The position involves resolving complex issues, collaborating with product and engineering teams, and mentoring teammates to contribute to internal support documentation.

Main Responsibilities:
  • Lead diagnosis, troubleshooting, and resolution of complex technical problems.
  • Own and resolve critical incidents with rapid responses, effective solutions, and timely customer communication.
  • Mentor and train junior engineers; share best practices and assist with escalations.
  • Act as a trusted advisor to customers with technical guidance and root cause analyses.
  • Document root-cause analyses, solutions, and team processes.
Key Requirements:
  • 5+ years in a technical customer-facing position or Bachelor's Degree in Computer Science or related field.
  • At least 4 years' experience in a service or customer-facing role.
  • Impeccable verbal and written communication skills.
  • Strong problem-solving skills and ability to explain technical concepts clearly.
  • Experience helping customers, de-escalating conflicts, and acting as a constructive advisor.
  • Familiarity with cloud platforms (AWS, Azure, GCP), virtualization (VMware, Hyper-V), and databases (SQL, MySQL).

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