Technical Product Support Expert

3 days ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000
Software Support Professional

The Software Support Specialist II role is critical in assisting partners resolve product issues and answer questions.

Key Responsibilities:
  • Deliver high-quality support to partners with a focus on detail.
  • Conduct research, analysis, and document findings.
  • Collaborate with cross-functional teams to troubleshoot and resolve complex issues.
  • Develop and maintain knowledge base of products and services.
  • Communicate effectively with partners through multiple channels.
Requirements:
  • Bachelor's degree in a related field or equivalent business experience.
  • At least 2 years of relevant experience.
  • Strong interpersonal and communication skills.
  • Ability to work independently and as part of a team.

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