Operations Leader

The Office Manager plays a vital role in the day-to-day operations, performance and culture of our Satellite Office. This position is instrumental in ensuring that the office operates smoothly while fostering strong alignment between teams.

Responsibilities

• Ensure the smooth operation of the office including facilities, supplies and cleanliness
• Liaise with building management and service vendors for maintenance and repairs
• Oversee inventory management for office supplies, equipment and pantry items
• Liaise with HR and Recruitment teams to execute hiring, training and retention initiatives
• Provide on-site support for staff queries and admin processes
• Support compliance with attendance tracking, timesheets and documentation
• Organise staff engagement activities, events and internal communications
• Act as a key contact for H&S and emergency procedures

Key Responsibilities

• Manage local vendor relationships and contracts
• Serve as the local contact between the Satellite Office and Support Centre
• Communicate and implement enterprise policies at a local level
• Analyse skill gaps and performance improvement opportunities
• Embed company values and cultural alignment within the Satellite Office
• Provide regular updates to Support Centre management regarding office issues and improvements
• Coordinate logistics for Support Centre leaders visiting the office
• Assist Satellite Office leaders with logistical and administrative support

Leadership & People

• Lead and motivate team members for a high-performance culture
• Establish an effective operating rhythm across teams
• Manage regular catch-ups with team leaders and stakeholders
• Educate and empower the team to uphold company culture and values
• Lead self to deliver priorities and promote a thriving team culture
• Partner cross-functionally to ensure shared success and champion best practice

Work Health & Safety

• Maintain a safe working environment for team members and visitors
• Implement and adhere to WHS policies and procedures
• Consult and avoid introducing new hazards or breaches of WHS legislation
• Report injuries or hazards and support return to work programs

A minimum 5+ years of experience in office or operations management is required. Strong organisational and multitasking abilities are essential. Excellent written and verbal communication skills in English are also required.

Key Qualifications

• Strong proficiency in people supervision with experience leading others directly or indirectly
• Ability to quickly establish credibility and respect, and build strong working relationships
• Demonstrable maturity, professionalism and integrity
• Experience dealing with vendors, contracts and office administration

Specific goals and key performance indicators will be determined as part of your Achievement & Growth plan set each financial year.

We aspire to be THRIVING. In our thriving culture, our people will be at their best as individuals and as teams. Our cultural foundations are defined by the behaviours each and every one of us display. It's our commitment and responsibility to ensure that we live our cultural foundations.

Customer Obsessed

• We are curious to understand our customer and build a long term relationship
• Our customer sees us as a source of inspiration and we are dedicated to delighting them with seamless solutions

Empowered

• We trust each other to act with integrity, value our unique skillsets and are accountable for our decisions
• We have the confidence to learn from challenges and take action to drive achievements

Inclusive

• We care for our people, customers and community by creating an inclusive environment through belonging and respect
• We embrace diversity and contribute to the success and legacy of our business

Innovative

• We seek innovative ways of improving, challenging and exploring new ideas
• We achieve this by listening, seeking feedback and having the courage to challenge the status quo