Senior Leader of Contact Center Operation

Senior Director of Global Customer ExperienceThis role involves leading a large-scale contact center operation in the financial services sector. The ideal candidate will have deep expertise in bank operations (preferably collections) and customer service, with proven ability to lead teams of 300+ FTEs.Key Responsibilities:Oversee high-volume contact center...

Job OverviewThe Insurance Verification Supervisor is a crucial role that oversees the insurance verification process, ensuring efficient and accurate verification of patient insurance coverage and authorizations. This position provides direct supervision to a team of insurance verification specialists, supporting their development and ensuring adherence to...

Team Leader – Fraud Line of BusinessThis is a senior-level role that requires experience in managing teams in a BPO setup. The ideal candidate will have a strong background in fraud operations and excellent leadership skills.Key Responsibilities:Operations Supervision:Oversee daily team activities to ensure adherence to the company's code of conduct, SOPs,...

Job OverviewThis is a high-profile role in the Center of Excellence Manager position, based at our site in BGC Taguig. As part of this exciting opportunity, you will be working onsite, which requires your ability to work effectively in a fast-paced environment and maintain excellent collaboration with colleagues.ResponsibilitiesThe successful candidate will...

Quality Assurance ManagerJob Description:We are seeking a Quality Assurance Manager to lead and manage the QA program for contact center operations focused on card fraud prevention and investigation. The ideal candidate will have experience in quality assurance within a contact center environment, with at least one to two years in a leadership or supervisory...

Talent Acquisition Operations ManagerThe Talent Acquisition Operations Manager role is a senior management position responsible for overseeing the delivery of operations support services. The successful candidate will be an experienced leader with a strong track record of managing high-performing teams.Lead the Operations Support team through effective...

As a key player in our relocation operations, you will oversee a team responsible for delivering exceptional client service. This role requires leadership skills and expertise in talent development to drive business growth.Key Responsibilities:Manage a team of coordinators through coaching, performance evaluations, and workload optimization. Supervise and...

Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThe Contract Management Subject Matter Expert (SME) is a pivotal role responsible for guiding and...

Job OverviewThis is a key role that requires strategic collaboration and partnership with various stakeholders to ensure seamless delivery of high-quality services. As a Specialist in Alliance Operations, you will be responsible for providing expert support and guidance on all aspects of Microsoft partner programs.The ideal candidate should possess strong...

About the PositionSenior Consultant - Solution Design (Taguig) | OnsiteBenefitsHMO coverage for the employee and two dependents (from Day 1)Quarterly performance bonusesExcellent opportunities for career growth and exposure to multiple accountsRequirementsMinimum of 8 years experience in BPO/BPM industries, with at least some managerial experience in...