Experienced Operations Leader Wanted

2 weeks ago

Taguig, National Capital Region, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000
Job Overview

We are seeking an experienced Operations Leader to oversee the delivery of outsourced services. This role is ideal for a strategic thinker with a strong background in operations management, particularly within a BPO or outsourcing environment.

The successful candidate will be responsible for ensuring operational excellence, team performance, and client satisfaction through data-driven decision-making and effective leadership.

Key Responsibilities:
  • Operational Oversight: Manage the end-to-end delivery of outsourced tax rebate services, ensuring SLAs, KPIs, and quality standards are consistently met.
  • Team Leadership: Lead, mentor, and develop a team of supervisors and agents to drive performance, engagement, and continuous improvement.
  • Client Relationship Management: Serve as the primary operational point of contact for the client, ensuring alignment on goals, expectations, and service delivery.
  • Process Optimization: Identify and implement process improvements to enhance efficiency, accuracy, and customer satisfaction.
  • Compliance & Risk Management: Ensure adherence to all regulatory, data protection, and compliance requirements relevant to tax rebate processing.
Requirements:
  • A minimum of 5 years of experience in operations management, preferably within an outsourcing or BPO environment.
  • Strong Leadership: Excellent communication and stakeholder management abilities.
  • Analytical mindset with a focus on data-driven decision-making.
  • Familiarity with Microsoft Dynamics CRM system, workflow tools, and reporting platforms.
Benefits:
  • Competitive salary and performance-based incentives.
  • Opportunity to work with a growing client in the financial services sector.
  • Professional development and career advancement opportunities.
How to Apply:

To apply, you must meet the specified requirements and have a passion for operations management.

Please submit your application, including your resume and a cover letter, to us.

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