Customer Support Agent
2 days ago
Neksjob is a dynamic organization committed to delivering exceptional products and services to our valued customers.
Job OverviewThis role offers an exciting opportunity for a motivated individual to join our team as a Customer Support Agent. In this position, you will be responsible for providing top-notch customer service, addressing inquiries, and resolving issues in a timely and professional manner.
Key ResponsibilitiesWe are looking for an individual with excellent communication skills who can:
- Respond to customer calls, emails, and other forms of communication in a prompt and courteous manner
- Analyze customer concerns and provide solutions or escalate issues to relevant teams as needed
- Provide information about our products and services to customers, highlighting their features and benefits
- Resolve customer complaints in a fair and efficient manner
To be successful in this role, you will need to possess the following qualities and qualifications:
- A high school diploma or equivalent (old curriculum) or a senior high school diploma (new curriculum)
- No prior BPO experience necessary, but having some would be beneficial
- Excellent written and verbal communication skills
- Ability to work on-site and adapt to changing priorities
- A valid NBI clearance and SSS number available before starting training
Neksjob offers a comprehensive compensation package that includes:
- A competitive salary
- Exciting performance bonuses and account-specific allowances
- Career advancement opportunities within the company
- Promotion possibilities within the organization
- Comprehensive healthcare benefits
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