Customer Support Agent for Travel

1 day ago


Cebu City, Central Visayas, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Job Description

TORCH Solutions is seeking a highly skilled Customer Support Agent to join our team in Cebu. As a key member of our team, you will be responsible for providing exceptional customer service to existing clients and ensuring their needs are met.

Key Responsibilities:

  • Provide excellent customer service to existing clients via phone calls and other communication channels.
  • Update client databases as necessary to ensure accurate information.
  • Promote other products and services to clients when opportunities arise.

Qualifications:

  • A minimum of 3 months of call center experience is required.
  • A high school diploma or equivalent is mandatory; additional education or training in customer service is an added advantage.
  • The ability to work flexible hours, including evenings, weekends, and holidays, is essential.
  • Amenability to work on-site is also a must.

Benefits:

  • A competitive salary with high incentives.
  • Paid training to enhance your skills and knowledge.
  • Comprehensive HMO benefits for your well-being.
  • Government-mandated benefits to ensure your security.
  • Paid leaves to recharge and refocus.


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