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Branch Director

2 months ago

Quezon City, National Capital Region, Philippines The Rural Bank of Dolores (Quezon) Inc. Full time
Key Responsibilities:

Branch Operations:

  • Oversee and manage all branch operations, including daily banking activities, cash management, and branch security.
  • Ensure compliance with all bank policies, procedures, and regulatory requirements.
  • Implement and monitor operational procedures to enhance efficiency and productivity.

Customer Service:

  • Provide exceptional customer service, addressing customer inquiries, concerns, and complaints in a timely and professional manner.
  • Develop and maintain strong relationships with customers, offering financial products and services that meet their needs.
  • Promote a customer-centric culture within the branch, ensuring high levels of customer satisfaction.

Sales and Business Development:

  • Drive branch performance by achieving sales targets for banking products and services, including loans, deposits, and investment products.
  • Identify opportunities for business growth and develop strategies to attract and retain customers.
  • Conduct outreach and build relationships within the community to enhance the bank's visibility and reputation.
  • Develop and execute sales strategies to expand the branch's customer base and increase revenue.

Staff Management:

  • Recruit, train, and supervise branch staff, ensuring they are well-equipped to perform their roles effectively.
  • Conduct performance evaluations, provide feedback, and support staff development and career growth.
  • Foster a positive and collaborative work environment, promoting teamwork and employee engagement.

Financial Management:

  • Monitor and manage the branch's financial performance, including budgeting, forecasting, and expense control.
  • Analyze financial reports and metrics to identify trends, opportunities, and areas for improvement.
  • Ensure the branch meets its financial goals and maintains profitability.

Compliance and Risk Management:

  • Ensure the branch adheres to all banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Conduct regular audits and risk assessments to identify and mitigate potential risks.
  • Maintain accurate records and documentation in accordance with regulatory and internal standards.

Community Engagement:

  • Represent the bank at community events and activities, promoting the bank's services and building community relationships.
  • Engage with local organizations, businesses, and stakeholders to support community development and financial literacy initiatives.

Technology and Innovation:

  • Stay informed about industry trends and technological advancements to enhance branch operations and customer service.
  • Implement new banking technologies and systems to improve efficiency and meet customer expectations.