Operations Director

2 weeks ago


Makati City, National Capital Region, Philippines Alpha Infinity Holding Corp. Full time
Branch Operations Manager Job Description

The Branch Operations Manager is a pivotal role in ensuring the seamless and successful operation of our upscale restobar locations. This individual oversees all aspects of the branch, encompassing staff management, customer service, financial performance, and operational efficiency.

Key Responsibilities
  1. Strategic Leadership: Develop and implement branch-specific strategies to meet overall business objectives, including sales targets, customer satisfaction goals, and cost management initiatives.
  2. Team Management & Development: Oversee and mentor a team of supervisors and staff, providing guidance and support to ensure their effectiveness.
  3. Operational Excellence: Ensure the smooth and efficient operation of the branch, including opening and closing procedures, inventory management, cash handling, and compliance with all relevant regulations.
  4. Customer Experience & Service: Champion a culture of exceptional customer service, ensuring that all guests have a memorable and enjoyable experience.
  5. Sales & Marketing: Develop and implement strategies to drive sales and attract new customers, including promotions, special events, and targeted marketing campaigns.
  6. Financial Management: Oversee the branch's financial performance, including budgeting, forecasting, and expense control.
Requirements
  • Extensive experience in a management role within the hospitality industry, preferably with a focus on restobars or similar establishments.
  • Proven track record of success in leading and motivating teams, driving sales, and achieving operational excellence.
  • Deep understanding of the restobar industry, including bar operations, cocktail preparation, food service, and customer service best practices.
  • Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions, and implement changes effectively.
  • Excellent communication and interpersonal skills, with the ability to build relationships, inspire confidence, and effectively communicate with all levels of staff and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks, handle multiple projects simultaneously, and meet deadlines.
  • Proficiency in POS systems, inventory management software, and other relevant technology.


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