Freight Logistics Coordinator

3 days ago

Taguig, National Capital Region, Philippines beBeeLogistics Full time $60,000 - $75,000

About Us

We are a dynamic team of logistics industry veterans and user-centered engineers who use innovative technology to fearlessly reinvent the future of freight. Our mission is to empower shippers, brokers, warehouses and carriers to move more with less.

Job Responsibilities:

  • You will support our Account Sales Representatives by coordinating all shipments and proactively communicating with scheduling, load management and carrier sales to ensure the highest level of customer satisfaction is met.
  • Proactively communicate with customers on the status of their shipments and when issues arise.
  • Work cross functionally with other departments to ensure loads are meeting OTP and OTD.
  • Handle Quote and Book tasks as required by the subset of customers assigned.
  • Assist with the scheduling / rescheduling of appointments as needed.
  • Perform scorecard audits - ensure both external and internal metrics are aligned.
  • Provide customer feedback to our engineering team to continuously improve our core technology to meet the needs of carriers and customers.
  • Process accessorials in a timely manner.
  • Assist with fixing RPM/FSC discrepancies for billing.

Requirements:

  • Excellent written and verbal communication skills both internal and customer-facing.
  • 9+ months work experience at a US logistics brokerage with shippers.
  • Experience with scheduling tasks a plus, but not required.
  • Experience with Quote & Book tasks a plus, but not required.
  • Strong attention to detail and showcases proactiveness.
  • Analytical skills and solution-oriented mindset.
  • Able to quickly assess and resolve issues.
  • Ability to multitask and prioritize.
  • Able to maintain a level head in high stress situations.
  • High level of autonomy.
  • Curious mindset.

Your Benefits:

  • A challenging role with opportunities for growth and development.
  • A dynamic work environment with a talented team.
  • The chance to make a real impact in the logistics industry.

How You Will Make a Difference:

You will be responsible for supporting our Account Sales Representatives by coordinating all shipments and proactively communicating with scheduling, load management and carrier sales to ensure the highest level of customer satisfaction is met.

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