Help Desk Support Specialist
1 month ago
About the Role
\We are seeking a highly skilled and motivated Customer Service Representative to join our team at Lexie Staffing.
\Key Responsibilities
\- Provide exceptional customer service to clients via phone, email, or chat\
- Responsible for resolving customer complaints in a timely and professional manner\
- Work closely with cross-functional teams to identify and implement process improvements\
- Maintain accurate records of customer interactions and issues\
- Meet and exceed productivity and quality targets
Requirements
\- Bachelor's degree in any field or equivalent work experience\
- At least 6 months of experience in a similar role, preferably in a BPO financial setting\
- Excellent communication and problem-solving skills\
- Able to work in a fast-paced environment and adapt to changing priorities\
- Familiarity with CRM software and technology tools
What We Offer
\- A competitive salary package of up to 28k PHP per month\
- Ongoing training and development opportunities\
- A dynamic and supportive work environment\
- The chance to grow and advance your career in a rapidly evolving industry
Location and Application Process
\This role is based in Ortigas and involves virtual application and interview processes. If you are a motivated and results-driven individual looking for a new challenge, please apply now.
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