Technical Support Specialist

1 month ago


Ortigas, Philippines Visaya KPO Full time

We are seeking a highly skilled Technical Support Specialist to join our team at Visaya KPO in Ortigas, Pasig City.

Job Description:

Company Overview

As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients. This role involves troubleshooting and resolving technical issues related to hardware, software, and network problems.

Key Responsibilities:

  • Provide first-line technical support via phone, email, and in-person interactions.
  • Diagnose and troubleshoot complex technical problems, including operating system errors and connectivity issues.
  • Assist clients with the setup, configuration, and use of computer systems, software applications, and peripherals.

Requirements:

To be successful in this role, you will need:

  • A Bachelor's Degree or Diploma in a relevant field.
  • At least 1-2 years of experience in a technical support or helpdesk role.
  • Proficiency with Windows and Mac operating systems, common office software (e.g., Microsoft Office), and basic networking principles.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Benefits:

This role offers a competitive salary package, including a base salary of $30,000 per annum, plus benefits such as health insurance and professional development opportunities.

Working Conditions:

You will be working on-site in Ortigas, Pasig City and will be required to work on a shifting schedule. If you are a motivated and experienced technical support specialist looking for a new challenge, we encourage you to apply.



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