Technical Support Specialist for Hardware and Software

4 hours ago


Ortigas, Philippines Visaya KPO Full time
Company Overview:
  Visaya KPO is a reputable organization that provides top-notch services to its clients.

Job Summary:
  We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing first-line support to users via phone, email, and in-person for hardware, software, and network issues.

Key Responsibilities:
  1. Diagnose and troubleshoot technical problems, including operating system errors, application issues, and connectivity problems.
  2. Assist users with the setup, configuration, and use of computer systems, software applications, and peripherals.

Required Skills and Qualifications:
  
  • Bachelor's Degree or Diploma Holder
  • Minimum of 1-2 years of experience in a technical support or helpdesk role
  • Proficiency with Windows and Mac operating systems, common office software (e.g., Microsoft Office), and basic networking principles
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users

Work Environment:
  The successful candidate must be willing to work onsite in Ortigas, Pasig City and amenable to work on a shifting schedule.

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