Technical Support Specialist for Hardware and Software
4 hours ago
Visaya KPO is a reputable organization that provides top-notch services to its clients.
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing first-line support to users via phone, email, and in-person for hardware, software, and network issues.
Key Responsibilities:
- Diagnose and troubleshoot technical problems, including operating system errors, application issues, and connectivity problems.
- Assist users with the setup, configuration, and use of computer systems, software applications, and peripherals.
Required Skills and Qualifications:
- Bachelor's Degree or Diploma Holder
- Minimum of 1-2 years of experience in a technical support or helpdesk role
- Proficiency with Windows and Mac operating systems, common office software (e.g., Microsoft Office), and basic networking principles
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Work Environment:
The successful candidate must be willing to work onsite in Ortigas, Pasig City and amenable to work on a shifting schedule.
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