Workforce Services Senior Analyst

3 weeks ago


Taguig, National Capital Region, Philippines Neksjob Full time

**Job Summary**

We are seeking a highly skilled Workforce Services Senior Analyst to join our team at Neksjob. In this role, you will be responsible for reviewing, validating, and ensuring timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines.

**Key Responsibilities:**

  • Develop and ensure integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
  • Ensure Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
  • Ability to extract, manipulate, and present data from WFM application/manual platform.
  • Manage internal and external audits with processes and controls in place.
  • Conduct monthly coaching and performance feedback to direct reports.

**Qualifications:**

3-years overall workforce management (WFM) related experience (at least 1-year supervisory experience)

Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning, and Forecasting



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