
Drive Long-Term Client Success
6 days ago
We are seeking a skilled Client Growth Manager to drive retention and expansion for our company.
About the PositionThis is a key role in our integrated revenue team, where you will own complete customer lifecycle management from onboarding through renewal and expansion. You will manage a portfolio of key accounts and identify growth opportunities.
You will work with established business owners who value strategic partnerships and long-term growth. Our company provides comprehensive customer data, proven success frameworks, and clear retention targets.
Your success will be measured by a 95%+ client retention rate with consistent account expansion revenue.
Main Responsibilities- Own complete customer lifecycle management from onboarding through renewal and expansion
- Manage a portfolio of key accounts and identify growth opportunities
- Collaborate with client teams to ensure achievement of desired outcomes
- Leverage provided data, success frameworks, and retention targets to drive results
- Partner with senior leadership and integrated revenue teams to align on strategy and progression
- Excellent spoken and written English
- 3+ years of experience in customer success or account management roles
- Proven track record of managing client relationships and driving renewals
- Comfortable presenting to business owners and senior stakeholders
- Strong problem-solving and consultative communication skills
- Fast and reliable internet connection; own laptop/desktop suitable for the role; quiet working environment; good quality microphone or headset
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