Technical Product Support Expert

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱2,500 - ₱5,000

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity to provide expert support on our products, troubleshoot technical challenges via live chat and tickets, and exceed customer expectations.

Your day-to-day will involve simplifying complex technical issues into actionable steps that customers of all expertise levels can follow.

You will also contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.

Key Requirements
  • We require guidance for company culture, products, and operations.
  • This role demands availability for providing services during night hours in your time zone, as well as rotation-based availability, including some weekend days.
  • Being 100% remote, you will need a workspace with reliable high-speed internet connection.
Requirements
  • Fluent in English (C1 or native), written and spoken.
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).
What We Offer
  • Personal Growth: We provide limitless learning opportunities: 3-week trainings in technology, product, knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries and industry-leading subscriptions. Advance your career with internal mobility and grow with a supportive team eager to share knowledge and support your success.
  • Flexibility & Autonomy: Enjoy the flexibility to work from home. Weekly rotating timelines (morning, day, and night) make it easier to balance studies or other personal priorities. You can also use a home office budget to create a comfortable and effective setup.
  • Wellness Program: Your health comes first with company-provided sick days and recharge leave. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.
  • Celebrate Success: Recognize hard work with company events like Workations, Town Hall, Meet the Client initiatives and team-building experiences. Celebrate life's big moments with milestone gifts for weddings, new parenthood, and graduations.

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