Learning Innovations Strategist

Job Overview: As a Learning Innovation Specialist, you will be responsible for working remotely to focus on learning innovation and technology for talent development and business growth. The ideal candidate will have a strong understanding of skills-based talent frameworks and work architecture.

Key Responsibilities:

• Coordinate and execute blended learning training programs that cater to the needs of the organization.
• Develop curricula that drive sustained business growth through effective skill development and utilization.
• Provide coaching and support to improve team engagement and success by identifying and addressing skill gaps.
• Communicate with clients to align on training needs and results, ensuring a seamless delivery of services.
• Report to the Senior Manager, Learning & Development, providing regular updates on progress and achievements.
• Design and deploy a unified skills framework that integrates skills intelligence across HR technologies.
• Collaborate with cross-functional teams to embed skills intelligence into systems, processes, and culture, driving business outcomes and OKRs.

Typical Day Activities:

• Define and maintain a dynamic skills taxonomy and work ontology that supports the organization's learning strategy.
• Create and manage living role profiles based on tasks, skills, and evolving capabilities, enabling employees to develop their skills and advance in their careers.
• Integrate skills intelligence across HR technologies, providing actionable insights and recommendations to stakeholders.
• Partner with analytics teams to generate dashboards and insights from skills data, informing business decisions and driving strategic workforce planning.
• Enable personalized learning journeys based on skill gaps and career aspirations, supporting internal mobility and employee development.
• Support internal mobility by matching employees to roles and gigs via skill profiles, fostering a culture of continuous learning and growth.
• Map skills to business outcomes and OKRs to drive strategic workforce planning, ensuring the organization has the right skills to achieve its goals.
• Establish governance for skills data, including ownership, ethics, and update cycles, ensuring the integrity and accuracy of skills information.
• Pilot and scale use cases such as upskilling, succession planning, and gig work, leveraging skills intelligence to drive business outcomes.
• Facilitate a cross-functional learning cohort to drive adoption and continuous improvement of skills intelligence across the organization.

Required Skills and Qualifications:

• Bachelor's degree in HR, Organizational Development, Learning Technology, or related field.
• 4+ years of experience in talent development, workforce planning, or HR technology.
• Strong understanding of skills-based talent frameworks and work architecture.
• Experience with HR systems and their integration via APIs or middleware.
• Proficiency in data analysis and visualization tools, including but not limited to Excel, Tableau, Power BI, or D3.js.
• Familiarity with skills platforms, talent marketplaces, or work intelligence tools.
• Knowledge of agile methodologies and iterative design approaches, including but not limited to Lean, Scrum, Kanban, or Design Thinking.

Behavioral Skills:

• Strategic thinker with a systems mindset and strong execution skills.
• Excellent collaboration and stakeholder engagement across functions and levels.
• Strong communication skills, both verbal and written.
• High attention to detail and commitment to data integrity.
• Proactive, curious, and adaptable in a fast-changing environment.

Benefits: TTEC is an equal opportunity employer. We value diversity and inclusion in our global workforce.