Medical Transportation Coordinator

1 week ago


Biñan, Calabarzon, Philippines beBeeDispatcher Full time ₱7,200 - ₱7,800
Job Overview:

The Non-Emergency Medical Transport (NEMT) Dispatcher will assist in coordinating non-emergency medical transportation services.

This position requires strong organizational skills, effective communication, and the ability to troubleshoot real-time dispatching issues efficiently.

  • Dispatch Coordination:
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
  • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
  • Customer Service:
  • Answer incoming calls professionally and courteously using designated communication platforms
  • Assist clients with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs.
  • Compliance & Documentation:
  • Maintain accurate and up-to-date trip records, client information, and driver logs.
  • Input trip details into software for tracking and reporting purposes.

Our ideal candidate is someone who can handle a fast-paced environment and prioritize tasks effectively.

Responsibilities:

We are seeking a highly skilled NEMT Dispatcher to join our team. The successful candidate will have excellent communication skills, be able to multitask, and have a strong attention to detail.

Requirements:

Required Skills and Qualifications:

  • Call Taking & Customer Service:
  • Ability to remain calm and professional when handling difficult or frustrated clients.
  • Effective communication skills to ensure seamless communication between clients, drivers, and healthcare providers.
  • Live Driver Monitoring & Compliance:
  • Ability to identify potential delays, traffic issues, or safety concerns and promptly notify drivers and clients.
  • Strong analytical skills to track vehicle movement and maintain accurate records.
  • Data Entry & Documentation:
  • Ability to maintain accurate and up-to-date records of trip details, client information, and driver logs.
  • Excellent data entry skills to input trip details into software for tracking and reporting purposes.

Benefits:

  • Competitive salary
  • Opportunities for career advancement
  • A supportive work environment


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