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Product Technical Support Expert

1 week ago

Manila, National Capital Region, Philippines Le Price International Corp. Full time
About the Role

We are looking for a highly motivated Product Technical Support Expert to join our team at Le Price International Corp.

  • The successful candidate will possess excellent communication skills and be able to work effectively with cross-functional teams.
  • This role requires a strong understanding of product features, benefits, and specifications, as well as the ability to troubleshoot complex issues.
Key Responsibilities:
  • Deliver exceptional customer service by providing timely and effective support on product issues.
  • Collaborate with the sales team to identify opportunities for growth and develop strategies to address customer concerns.
  • Develop and maintain product knowledge bases and FAQs to ensure accurate and consistent information is provided to customers.
  • Stay up-to-date with industry trends and competitor analysis to ensure Le Price International Corp remains competitive.
  • Participate in product promotional activities and events to promote new products and services.
  • Document all support activities, including product development, enhancement, and marketing activities.