Technical Support Expert

5 days ago


Manila, National Capital Region, Philippines SafetyCulture Full time

SafetyCulture's mission is to empower frontline workers to drive operational excellence and take ownership of their safety and wellbeing. As a Technical Support Expert, you will play a critical role in delivering exceptional customer experiences and driving business growth.

You will be responsible for providing timely and effective support to customers using iAuditor, our flagship software. This includes responding to customer inquiries, documenting interactions, and educating customers about iAuditor features and benefits.

Key Performance Indicators
  • Customer satisfaction ratings exceeding 90%.
  • First-call resolution rates exceeding 80%.
  • Average handling time under 5 minutes.
  • Net Promoter Score (NPS) exceeding 50.

We value diversity, equity, and inclusion in the workplace and strive to create an environment where everyone feels valued and empowered to succeed.



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