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Technical Support Expert

1 week ago

Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

At IBEX Global Solutions, we are seeking a skilled Technical Support Expert to join our team. As a key member of our support staff, you will be responsible for providing accurate and consistent responses to customer inquiries using client base tools.

Job Responsibilities:

  • Suggestively sell Client products and/or services to customers.
  • Follow-up and escalate resolution actions related to unresolved issues.
  • Troubleshoot and resolve email setup issues.
  • Utilize chat services using proprietary software to detect, troubleshoot, and correct issues.
  • Troubleshoot, detect, and correct configuration errors.

Qualifications:

  • MUST have at least 6 months of continuous international BPO experience.
  • For no call center experience, Candidate must have at least 2 years of college (without back subjects) in any field.
  • With good to excellent English communication skills (speaking and listening).
  • Background in handling a multitasking account is highly desired.
  • Willing to work on a flexible shift schedule.

Benefits:

  • Work-onsite allowance*
  • Extensive HMO coverage for you and your dependents.
  • Non-Taxable Allowance on top of your basic salary.
  • Excellent Program Incentives based on performance.
  • Group Life Insurance - we got your back.
  • 30 Service Incentive Leaves (15 days convertible to cash).