Workforce Optimization Specialist Sr.
5 days ago
The successful candidate will have a total of 18 months of experience in a call center operations environment. You will be responsible for assisting the Principal Process Specialist in managing the administration of Workforce Management functions.
You will offer Workforce management-related consultation, leading and/or supporting the delivery of enhancements and projects. Additionally, you will partner with Operations and Functional teams through accurate and efficient execution and supporting overall strategy and performance.
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Workforce Optimization Specialist
13 hours ago
Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full timeHGS Offshore Staffing Solutions (HGS OSS) is seeking an experienced Workforce Analyst to join our team.Job DescriptionWe are looking for a highly skilled individual to optimize workforce utilization, ensuring effective scheduling and maintaining a balance between operational efficiency and employee satisfaction within Consumer and Enterprise.The ideal...
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Workforce Optimization Expert
1 day ago
Manila, National Capital Region, Philippines Ateneo de Manila University Full timeWorkforce Optimization Expert - Job Description:The Ateneo de Manila University is seeking a Workforce Optimization Expert to join its team. As a key member of the team, the successful candidate will be responsible for optimizing organizational structures and processes to achieve business goals.Main Responsibilities:Conduct workforce analysis to identify...
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Workforce Optimization Specialist
2 days ago
Manila, National Capital Region, Philippines Security Bank Corporation Full timeAbout the RoleAs a Workforce Analyst, you will be responsible for analyzing and forecasting workforce needs to ensure efficient staffing levels, scheduling, and resource allocation.Main duties include monitoring staff attendance, writing and delivering reports, ensuring daily staff coverage, adhering to schedules, observing attendance incidents, and...
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Workforce Optimization Coordinator
1 day ago
Manila, National Capital Region, Philippines Global Payments Full timeGlobal Payments is a leading provider of payment technology and software solutions. We are committed to delivering exceptional customer experiences and driving business growth through innovation.About This RoleWe are seeking a highly skilled Workforce Optimization Coordinator to join our team. As a Workforce Optimization Coordinator, you will be responsible...
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Workforce Optimization Lead
7 days ago
Manila, National Capital Region, Philippines ClickUp Remote Work Freelance Full timeJob SummaryThe Workforce Optimization Lead will be responsible for leading our contractor operations efforts, focusing on process optimization and improvement. This is a unique opportunity to make a meaningful impact on our business by streamlining contractor processes and driving efficiency.Key Responsibilities:Process Optimization: Analyze and optimize...
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Workforce Optimization Expert
7 days ago
Manila, National Capital Region, Philippines Emapta Full timeEmapta is a recognized Top 20 Dream Company of Filipinos in 2024, offering stability, competitive compensation, and a collaborative work culture. As a Workforce Management Manager, you will have the opportunity to work with global clients, pursue personal and professional development, and be part of the #EmaptaEra.**Required Skills and...
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Manila, National Capital Region, Philippines Capital One Philippines Support Services Corp. Full timeOverviewCapital One Philippines Support Services Corp. is a dynamic organization seeking an experienced Sr. Process Specialist, Workforce Management Skilling and Access Support. The ideal candidate will have a strong analytical background, with excellent communication skills and the ability to lead cross-functional teams.This role involves managing the...
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Workforce Optimization Specialist
2 days ago
Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full timeJob Summary:We are seeking a skilled and experienced workforce manager to lead our team in the contact center environment. The ideal candidate will oversee workforce operations, drive continuous improvement, and provide excellent leadership. This role requires strong technical expertise, exceptional communication skills, and a keen eye for detail.Key...
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Workforce Management Specialist
2 days ago
Manila, National Capital Region, Philippines Qualfon Corporation Full timeJob SummaryWe are looking for a highly skilled Workforce Management Specialist to join our team. In this role, you will be responsible for managing the workforce across multiple locations to ensure optimal performance.Key ResponsibilitiesMonitor and manage intraday staffing levelsManage staff levels across multiple serversDevelop and implement strategies to...
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Workforce Optimization Specialist
5 days ago
Manila, National Capital Region, Philippines Enshored Inc. Full timeJob DescriptionAbout the Role:We are seeking a highly skilled Workforce Analyst to join our team at Enshored Inc. This role will be responsible for developing and implementing strategic workforce management approaches that drive excellence in service delivery.
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Workforce Operations Supervisor
2 days ago
Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full timeRole Description:The Workforce Supervisor at eClerx Philippines, Inc. will be responsible for overseeing the day-to-day activities of the Workforce Management team. This includes providing excellent service, preparing and maintaining reports, plans, and recommendations for Operations, and developing strategies based on company policies to ensure success and...
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Manila, National Capital Region, Philippines Wipro Technologies Full timeWipro Technologies seeks a seasoned Workforce Management Executive to join our team. In this role, you will be responsible for optimizing workforce planning, capacity allocation, and analytics to drive business outcomes.The successful candidate will possess a graduate degree in a relevant field, with a minimum of 4-5 years of WFM work experience. They will...
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Workforce Planning Specialist
7 days ago
Manila, National Capital Region, Philippines Vault Outsourcing OPC Full timeJob DescriptionWe are seeking a highly skilled Workforce Planning Specialist to join our team at Vault Outsourcing OPC. The ideal candidate will possess a strong background in workforce planning administrative tasks and demonstrate the ability to manage ticketed requests efficiently.The successful candidate will be responsible for:Workforce Planning:Monitor...
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Supervisory Workforce Leader
2 days ago
Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full timeAbout the Role:eClerx Philippines, Inc. is seeking a highly skilled Workforce Supervisor to join our team. In this role, you will be responsible for overseeing the day-to-day activities of the Workforce Management team. Your primary focus will be on providing excellent service while preparing and maintaining reports, plans, and recommendations for...
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Workforce Capacity Optimization Specialist
7 days ago
Manila, National Capital Region, Philippines Everise Philippines Ltd. Full timeAt Everise Philippines Ltd., we're on a mission to revolutionize customer experiences globally. As a member of our team, you'll be part of a global experience company that thrives on being people-first, celebrating diversity, and incubating innovation. Our dedication to purpose and people is evident in our 4.6/5 rating on Glassdoor and our growing wall of...
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US Talent Sr. Sourcer Expert
7 days ago
Manila, National Capital Region, Philippines Insight Full timeCompany OverviewA leading global talent acquisition firm, Insight is committed to building a diverse and inclusive workforce.We're seeking a skilled Talent Sr. Sourcer to join our team in Manila.
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Team Lead
2 days ago
Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full timeJob Overview:eClerx Philippines, Inc. is a leading provider of business process outsourcing solutions. We are currently seeking a qualified Workforce Supervisor to join our team. In this role, you will be responsible for managing the day-to-day activities of the Workforce Management team. Your primary objective will be to provide excellent service while...
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SR/Talent Acquisition Sourcing Specialist
17 hours ago
Manila, National Capital Region, Philippines Allegis Group Services, Inc. Full timeSR/Talent Acquisition Sourcing Specialist (Dayshift/Midshift)Full-timeAllegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your...
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Workforce Optimization Professional
7 days ago
Manila, National Capital Region, Philippines TDCX Group Full timeWe are seeking a highly skilled Workforce Management Expert to join our team at TDCX Group in Manila. As a key member of our operations team, you will play a crucial role in ensuring the efficient management of our workforce.Your primary responsibilities will include managing changes to scheduling, working closely with Operations management, collecting,...
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Staffing Optimization Professional
1 day ago
Manila, National Capital Region, Philippines Optum Full timeWe are seeking a highly skilled Staffing Optimization Professional to join our team at Optum National Capital Region, Philippines. As a Staffing Optimization Professional, you will be responsible for analyzing and interpreting workforce metrics to optimize staffing levels, and developing and implementing workforce planning initiatives to scale the evolving...