Workforce Optimization Specialist Sr.

5 days ago


Manila, National Capital Region, Philippines Capital One Philippines Support Services Corp. Full time
Job Description

The successful candidate will have a total of 18 months of experience in a call center operations environment. You will be responsible for assisting the Principal Process Specialist in managing the administration of Workforce Management functions.

You will offer Workforce management-related consultation, leading and/or supporting the delivery of enhancements and projects. Additionally, you will partner with Operations and Functional teams through accurate and efficient execution and supporting overall strategy and performance.



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