Technical Support Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱3,600,000 - ₱4,500,000
About the Role

This challenging and meaningful position offers the opportunity to practice your technical skills, work with a supportive IT Manager, and contribute to the growth of a dynamic organization.

As part of the Management Team, you will collaborate closely with leadership to achieve company goals.

  • Be an Ambassador of company values and culture, ensuring processes align with our principles at all times

In addition to this key role:

  • Plan ahead and be proactive to ensure seamless operations
  • Provide exceptional Sharesource-values-oriented customer service when responding to requests
  • Continuously improve IT knowledge through training and skill development
  • Contribute ideas, solutions, and updates to the IT knowledge base
  • Build strong working relationships with the Management team, clients, and team members
  • Maintain hardware, software, and network systems across the organization
  • Manage and follow through on open tickets to ensure proper response, documentation, and satisfactory resolution, keeping stakeholders updated on status and resolution times
  • Escalate unresolved cases to the IT Manager as needed
  • Evaluate current and upcoming hardware and software standards for possible utilization

The ideal candidate will have:

  • At least 1–3 years of IT support experience in a corporate Service Desk or other technical support role, with a background in Customer Service or IT Service Desk Analysis
  • Excellent written, communication, and interpersonal skills
  • Strong analytical, troubleshooting, and problem-solving skills
  • Proficiency in operating systems: Mac, Linux, Windows
  • Knowledge of PC/Laptop hardware components and troubleshooting
  • Experience with Windows networking, LAN/WAN, DNS, TCP/IP, firewall administration, and mobile devices
  • Familiarity with resolving remote connectivity issues
  • Ability to manage multiple priorities in a fast-paced environment

Bonus qualifications include:

  • Experience supporting Macs
  • Knowledge of routers and firewalls
  • Skill in troubleshooting, Linux, and web hosting knowledge
Benefits and Opportunities

We offer a competitive salary and opportunities for professional development, along with:

  • Collaborative client partnerships and a fun, inclusive work environment
  • Opportunities for leadership, expertise, and global client exposure

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