Client Support Specialist

3 days ago

Mandaue City, Central Visayas, Philippines beBeeClientSupport Full time ₱300,000 - ₱500,000
Job Title: Client Support Specialist

The primary responsibility of this role is to act as the main point of contact for clients regarding title-related inquiries.

  • Ensure a smooth and efficient experience throughout the title and closing process by effectively communicating with clients, agents, lenders, and other stakeholders.

Responsibilities:

Review, interpret, and explain title commitments, reports, and related documents in a clear and concise manner. Coordinate with title officers, escrow officers, and attorneys to resolve title issues and ensure timely closings. Maintain accurate records of client interactions, title updates, and transaction progress using CRM or transaction management systems.

  • Provide regular updates to clients on the status of their files, proactively addressing any questions or concerns.
  • Assist in preparing closing documents and ensuring compliance with relevant legal requirements.
  • Collaborate with internal departments to ensure seamless workflow between customer service, escrow, and title teams.

Qualifications:

The ideal candidate will possess a high school diploma and at least 1-2 years of experience in customer-facing roles, preferably within the real estate industry.

  • Education: High school diploma required; associate or bachelor's degree in business, real estate, or related field preferred.
  • Experience: Minimum 1–2 years in customer service, preferably in real estate, mortgage, or title insurance.
  • Skills: Strong communication and interpersonal skills, detail-oriented with excellent organizational abilities, ability to interpret and explain title reports and related legal documents, proficiency in Microsoft Office Suite and CRM systems.

About the Opportunity:

This position offers a unique opportunity to work in a fast-paced environment, requiring strong multitasking and time management skills. The successful candidate will be an excellent team player with a collaborative work style, able to adapt to changing priorities and demands within the real estate market.

Satellite Teams provides full-time remote teams to leading companies across various industries, prioritizing exceptional employee experiences and delivering top-notch talent solutions.

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