
Setup Support Specialist
2 days ago
Customer Experience Specialist
About the Role:
The Customer Experience Specialist is responsible for providing exceptional support to our clients during the onboarding process.
This role requires excellent communication skills, both through email and phone. The ideal candidate will have a strong work ethic, attention to detail, and exceptional organizational skills.
- Conduct welcome calls, follow up calls, and on the spot call requests from clients for all assigned accounts.
- Lead clients through the setup process to ensure timely completion of required documents.
- Answer any questions clients have about the setup process or our product.
Key Responsibilities:
Support Client Onboarding Process: Conduct regular check-ins with clients to ensure they are satisfied with their experience.
Communicate Effectively: Respond promptly to client inquiries via email and phone.
Maintain Accurate Records: Keep track of client interactions and update records as necessary.
Continuously Improve: Identify areas for improvement in the onboarding process and make recommendations for enhancements.
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