Customer Support Specialist
2 days ago
We are seeking a highly skilled and proactive customer support specialist to join our B2B operations team. This role will require the individual to provide timely, professional, and solution-driven support to our business clients via email and chat.
Key Responsibilities:
- Act as the primary point of contact for B2B clients via email and chat.
- Handle incoming support inquiries with professionalism, empathy, and efficiency.
- Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
- Collaborate with sales, logistics, and product teams to ensure smooth service delivery.
- Maintain accurate records of client interactions and issue resolutions in CRM systems.
- Identify recurring problems and escalate them appropriately to internal stakeholders.
- Contribute to documentation, FAQs, and process improvements to streamline support workflows.
Requirements:
- 1–3 years of experience in customer support, account management, or operations (B2B preferred).
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a customer-first attitude.
- Comfortable working with CRM and ticketing systems.
- Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
- Detail-oriented and organized, with the ability to prioritize and manage time effectively.
- Team player who can also work independently and take initiative.
Benefits:
- Remote work opportunities.
- New York time zone.
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