Client Advocate Specialist

1 day ago

Mandaue City, Central Visayas, Philippines beBeeSuccess Full time $60,000 - $80,000
Customer Success Role Overview

We are seeking a skilled Customer Success Specialist to join our team.

  • The ideal candidate will have experience in customer service, account management or a client-facing role.

Key Responsibilities:

  • Act as the primary point of contact for clients ensuring their satisfaction and success throughout their journey with us.
  • Onboard new clients helping them understand our services, processes and value propositions.
  • Build strong relationships with clients by offering proactive support regular check-ins and clear communication about project timelines and updates.
  • Resolve client issues promptly by working closely with internal teams such as engineering sales and project management.
  • Monitor client satisfaction through regular feedback collection and make recommendations for service improvements.
  • Collaborate with project managers to ensure timely and accurate delivery of client projects.
  • Help clients understand technical details and guide them through complex processes in simple clear language.
  • Prepare and present reports on customer feedback and project outcomes to identify trends and areas for improvement.
  • Identify opportunities to enhance the customer experience and work on strategies for customer retention and growth.
  • Provide technical and product support to clients when necessary ensuring their questions are addressed quickly and accurately.

Requirements:

  • Bachelor's degree in Business Administration Communications or a related field (or equivalent experience).
  • 3-5 years of experience in customer service account management or a client-facing role (experience in the construction or engineering field is a plus).
  • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical clients.
  • Strong interpersonal skills with the ability to build and maintain positive client relationships.
  • Highly organized and detail-oriented with the ability to manage multiple tasks and projects simultaneously.
  • Problem-solving skills with the ability to handle challenging situations and resolve client issues effectively.
  • Proficiency with CRM software e.g. Salesforce HubSpot and other customer success tools is a plus.
  • A customer-first attitude and a commitment to ensuring client satisfaction.

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