International Customer Service Liaison
2 weeks ago
Lexie Staffing and Business Consulting is a dynamic organization seeking an experienced International Customer Service Liaison to join our team. As a customer-centric company, we prioritize exceptional client experiences, and this role plays a vital part in achieving that goal.
Job Overview
We are looking for a highly skilled and motivated individual to handle inbound and outbound calls from customers worldwide. The ideal candidate will possess excellent communication skills, be proficient in English, and have experience working in a call center environment.
About the Role
The successful candidate will be responsible for resolving customer inquiries, addressing complaints, and providing assistance with orders. They will also engage in proactive outreach to clients, offering tailored solutions to meet their needs.
Key Responsibilities
- Handle inbound calls from customers worldwide, resolving their queries and concerns efficiently
- Make outbound calls to clients, offering customized solutions to enhance their experience
- Collaborate with internal teams to ensure seamless issue resolution and high-quality service delivery
- Stay up-to-date with product knowledge, industry trends, and best practices in customer service
- Meet or exceed performance metrics, including first-call resolution rates and customer satisfaction scores
Requirements
- Bachelor's degree in a relevant field (e.g., business, communications, or international relations)
- At least 2 years of experience in a call center or customer-facing role
- Excellent verbal and written communication skills, with fluency in English
- Strong problem-solving and negotiation skills, with the ability to work under pressure
- Proficiency in CRM software and other relevant tools
Benefits
We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience, as well as opportunities for career growth and professional development. Our comprehensive benefits package includes health insurance, retirement plan matching, and paid time off.
What We Offer
Join our dynamic team at Lexie Staffing and Business Consulting, where you'll have the opportunity to make a meaningful impact on our clients' experiences. With a focus on innovation, collaboration, and customer satisfaction, we're committed to delivering exceptional results and driving business success.
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