Client Service Liaison

1 week ago


Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

The Client Service Liaison will be responsible for delivering exceptional client service by utilizing in-depth knowledge of company products and services, as well as outstanding communication skills with team members within the client service department.

Job Overview

We are seeking a highly skilled and experienced Client Service Liaison to join our team at Manpower Core Group Inc. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment.

About the Role

This is an onsite role based in Quezon city, Philippines. As a Client Service Liaison, you will be responsible for providing timely and accurate information to clients, handling customer inquiries and complaints, and resolving issues in a professional and courteous manner.

Key Responsibilities
  • Provide exceptional client service by responding to client inquiries and resolving issues in a timely and professional manner.
  • Utilize in-depth knowledge of company products and services to provide clients with accurate and helpful information.
  • Work effectively with team members to ensure seamless client service delivery.
  • Log in to designated phone queues for a minimum of 7.5 hours per day for full-time shifts.
  • Answer all calls, chats, and emails with professional phone and email etiquette.
  • Process client orders/changes/returns according to established processes, policies, and procedures.
Requirements

To be successful in this role, you will need:

  • A strong background in customer service, preferably in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of company products and services.
  • Ability to provide exceptional client service.
Working Conditions

This is an onsite role based in Quezon city, Philippines. You will be working in a fast-paced environment with a team of professionals who share your passion for delivering exceptional client service.

Benefits

We offer a competitive salary and benefits package, including:

  • A base salary range of PHP 25,000 - PHP 35,000 per month.
  • Overtime pay for additional hours worked beyond the standard 7.5 hours per day.

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