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Contact Centre Operations Expert

2 weeks ago

Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time
About Our Team

We are looking for a highly skilled Real-Time Analyst to join our team at HGS Offshore Staffing Solutions (HGS OSS). As a key member of our operations team, you will play a critical role in ensuring the success of our contact centre.

Key Responsibilities:
  • Investigate and report tickets related to system or technology outages affecting Temple Webster employees.
  • Manage historical reporting data that are useful for tracking operational efficiency.
  • Deliver tasks, projects, or additional responsibilities as assigned by leadership.
Requirements
  • Bachelor's/College Degree in any field.
  • At least 1-2 years of working experience in a similar position.
  • Excellent verbal and written English communication skills.
  • Strong analytical and problem-solving skills.