Executive Quality Analyst

1 week ago


Taguig, National Capital Region, Philippines RecruiterPH Full time

Qualifications:º College degree or relevant experience in education, communication or quality assurance preferred. [Open to undergraduates with relevant experience]º 2-3 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills / With Healthcare Exp.º Extensive knowledge in MS Office requiredº Contact Centre knowledge and experience is requiredKnowledge and Skills:º Strong contact centre background and dedication to quality & improvement.º Proven quality results and an understanding of what constitutes a quality product/interactionº Ability to identify opportunities for improvement in our processes & struggles with our associates.º Excellent oral , written and presentation skills; ability to deliver positive and negative feedback effectively to a variety of audiences with sensitivity and confidentiality.º Ability to effectively mentor associates remotely



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