Contact Centre Workflow Architect

About This OpportunityThis is an exciting chance to join RecruiterPH's contact centre team as a Contact Centre Performance Lead.Key AccountabilitiesQuality Management: Ensuring that all interactions meet the highest standards of quality, delivering exceptional customer experiences.Mentorship: Guiding and supporting associates to help them grow professionally...

About the RoleWe are seeking an experienced IT Project Manager - Contact Center Expert to join our team at Cognizant.This role involves managing multiple projects related to contact centres, including the implementation, maintenance, and upgrade of UCCX components. The ideal candidate will have strong project management skills, with experience in contact...

Job DescriptionWe are seeking a highly skilled Senior UCCX Administrator to join our team at Cognizant.This is a critical role that involves the administration, configuration, and troubleshooting of Unified Contact Centre Express (UCCX) components, including CTI, scripts, and reporting. The ideal candidate will have extensive experience in contact centre...

About the RoleWe are seeking a skilled Enterprise SharePoint Architect to join our team. As an EVA & SharePoint Specialist, you will be responsible for designing, developing, and maintaining SharePoint site/s (EVA Room) to meet the specific needs of our customers or organization.You will collaborate with cross-functional teams to implement SharePoint-based...

Job Title:Semiconductor Manufacturing Operations SpecialistWe are seeking a highly skilled and experienced Contract Lifecycle Management Architect to join our LRO Operations team at Analog Devices. The successful candidate will have a strong background in contract lifecycle management, with experience designing and implementing automated workflows and data...

At Hunter's Hub Inc., we are searching for a talented Data Engineer to enhance our data engineering capabilities.Job OverviewThis role involves architecting and implementing data solutions that meet business needs.The successful candidate will be responsible for:Designing a scalable data architecture.Implementing data ingestion and processing...

Ridik is a leading provider of software development and business consulting services. We are seeking a highly skilled Salesforce Developer to join our team.About the JobWe are looking for a mid-senior level Salesforce Developer with 3-10 years of experience in implementing Force.com solutions. The ideal candidate will have excellent customer interaction...

Responsibilities:• Design solutions using Power Platform stack to meet business client needs.• Involve in all the project phases.• Document Power Platform concepts for environments based on industry standards and best practices.• Work in an agile environment and provide technical leadership to the team throughout all agile ceremonies.• Work with...

Qualifications:º College degree or relevant experience in education, communication or quality assurance preferred. [Open to undergraduates with relevant experience]º 2-3 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills / With Healthcare Exp.º Extensive knowledge in MS Office requiredº Contact Centre knowledge and experience is...

Senior Marketing Manager – Workflow & Insights, Campaign Center of ExcellenceApply locations Philippines - Taguig City - National Capital Region time type Full time posted on Posted 4 Days Ago job requisition id R0021825Why NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities....

About the PositionWe are looking for a highly skilled Talent Management Solutions Architect to join our team at TASQ Staffing Solutions. The successful candidate will be responsible for the end-to-end system implementation and/or support of the SAP HCM Suite of modules.Main Responsibilities:Drive and/or participate in the requirements confirmation...

Job OverviewWe are seeking an experienced Senior Power Platform Strategist to join our team at RecruiterPH. As a key member of our organization, you will be responsible for developing and implementing strategies to leverage the Power Platform stack and drive business outcomes.Key Responsibilities:Developing and implementing Power Platform strategies to drive...

Globe Telecom, Inc. is seeking a talented Data Architect for AI to join our team. In this role, you will be responsible for designing and developing robust data pipelines and ETL processes for AI and ML use cases.Key ResponsibilitiesYour key responsibilities will include:Designing and implementing simple to complex data pipelines and ETL...

At American Express, we're committed to delivering exceptional customer experiences through innovative technologies. As our Senior Engineering Manager, you'll play a pivotal role in shaping the future of our digital landscape.You'll lead a team of talented engineers, driving the development of sophisticated enterprise applications and tools that power our...

Eviden, a global leader in digital transformation, is seeking an experienced Cloud Solutions Architect to drive the design and implementation of cloud-based solutions using Microsoft Azure services.Job Overview:The ideal candidate will have hands-on experience with various Azure services, including Function Apps, WebApps, Front Door, and more. This role...

About UsRecruiterPH is a leading recruitment agency dedicated to connecting top talent with exceptional opportunities.Job SummaryWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team. As a key member of our contact centre, you will be responsible for driving quality and excellence in our interactions.Key ResponsibilitiesProcess...

Job SummaryWe are seeking an exceptional Executive Capability Development professional to join our growing team at RecruiterPH. This role will involve training new hires or existing employees on contact centre work and basics for a US Healthcare client. The successful candidate will conduct multiple trainings, manage nesting and on-the-job-training,...

Job ID: 2911583 | Amazon Web Services Philippines Inc.AWS is where innovation, risks, and ideas are celebrated. We are builders, we try new things, and imagine big dreams. It is still Day 1 for us, and we are looking for curious people to be part of our diverse teams of thinkers, testers, and doers. Come join us and work with the latest cloud technologies...

The Real-Time Analyst (RTA) is responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels, and improving service level adherence. The RTA collaborates with Operations (TL, STLs, CCMs, SDMs), WFM Planner, and other stakeholders to drive efficiency, reduce wait times, and enhance customer experience across...

Solution Architect - Testing SystemsLocation: Taguig, 00, PHCompany: GoodyearJob ResponsibilitiesDemand analysis and assessment of business processes and the system landscape.Drafting, designing, planning, optimization of our Testing systems and the respective integration.Design new or incrementally improve existing applications.Coordination of technical...